These settings vary from location to location and you'll need to consult whomever maintains your network for this information. You may require proxy settings for Mendeley Desktop to connect. If you have admin rights try either disabling the firewall/anti-virus temporarily, or add an exception that explicitly allows Mendeley Desktop connectivity. This may be due to firewalls, or anti-virus software on your computer, or further down in your network setup (especially if you're on a public computer/network). Local settings are blocking Mendeley Desktop from connecting out.Check that you can access within your web browser to verify if this is the case. A temporary issue either on our servers, or with your ISP routing to our servers, is preventing a connection.When you encounter this error message, it's usually indicative of one of two problems that are preventing Mendeley Desktop from contacting the Mendeley Web servers. Mendeley Desktop can't connect to the internet It is, therefore, very important that users double check each reference to make sure that the information is accurate and complete. The information, or metadata, is often incomplete or incorrect.
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